The last couple of months have been challenging to say the least. With the fear of the unknown, the ability to adapt and continue to drive forward has been at the forefront of all of our minds. As business continue to open, we are still faced with uncertainty, but now is the time to continue […]Read more
Finding productive things to do during this time is not only essential for our mental health but can allow us to position our businesses so we are prepared to reopen and welcome customers back through the doors.Read more
By Victoria Eckert We have made it! 2020. A new decade! You might think that 2019 is a thing of the past. Maybe there were some bumps in the road? Maybe you lost valued employees on the journey to 2020? In most cases, you’d be ready to forget the past and ready to move forward […]Read more
‘What is it that sets a regular business owner apart from the pack, and turns them into industry leaders?’ It’s an insightful question, and one that left me rather reflective, regarding the diverse avenues through which leadership is expressed. Nevertheless, there are a few common themes that I have come to recognize throughout the years and through our valued partnerships the most successful brands in the business.
Engaged Leaders: the best and brightest brands, and those with staying power have leaders that are fully engaged with the business, with the brand, and with the customer experience. Whether individually owned or part of a franchise organization, engaged leaders know every customer touchpoint is an important lever of experience and success. A lack of insight from leadership into essential processes or customer touchpoints in the business filters down through all levels of staff, operations and longevity, thus creating a blind spot. This doesn’t mean that an engaged leader is working the desk or washing towels every day, but it means they probably have, and still know how to use the washing machine.
Implementing your vision comes down to the gritty and unglamorous details of completing the task at hand and holding a standard of excellence. In business, as in life, there are visionaries to boot, but value is created by the successful implementation of your ‘Why’ or your vision. Remaining faithful to build core processes around your vision will ensure long-term operational achievement. In all careers, businesses or projects, the path to success is never a straight line, it is filled with pivots, unexpected obstacles and challenges. However, the journey is often more insightful and impactful than the destination itself. Throughout your lifetime you might find that you are part of many different ‘What’s’ and their success is largely determined by the vision and implementation that you bring with you to the project.Read more